Privacy Policy — 55g.com

At 55g.com, we understand that trust is earned — and a big part of that trust is knowing how your personal information is handled. Filipino players entrust us with their mobile numbers, financial transaction data, and identity documents. We take that responsibility seriously. This Privacy Policy is our commitment to transparency about what we do with your data, written in plain language so it's actually readable.

This Policy applies to all data processing activities carried out by 55g.com in connection with the 55gcom.vip website, including account registration, gameplay, deposits and withdrawals, customer support interactions, and marketing communications where you have opted in.

55g.com is the operator of the online gaming platform accessible at 55gcom.vip. References to "55g.com," "we," "us," or "our" throughout this Privacy Policy refer to the operator of the 55g.com platform.

For the purposes of this Privacy Policy, 55g.com acts as the data controller — meaning we are responsible for determining how and why your personal data is processed. Where we engage third-party service providers to process data on our behalf (such as payment processors or game providers), those parties act as data processors under our instruction.

For any privacy-related inquiries, you can reach the 55g.com data team via [email protected] or through our 24/7 live chat support.

55g.com collects the following categories of personal data in connection with your use of the platform:

Special Category Data

55g.com does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data. Where responsible gaming tools indicate potential problem gambling behavior, this information is handled with heightened care and used solely for player protection purposes.

55g.com collects personal data through the following means:

• Directly from you: When you register a 55g.com account, make a deposit, submit a withdrawal request, complete identity verification, contact customer support, or participate in a promotional offer;
• Automatically through platform use: When you log in, navigate the 55g.com platform, play games, or interact with features — technical data such as IP address, device identifiers, and session data are collected automatically;
• Through cookies and similar technologies: As described in Section 7 of this Policy;
• From third-party payment processors: When you deposit or withdraw via GCash, Maya, BPI, BDO, or other supported payment methods, those providers may share transaction confirmation data with 55g.com to verify and record payments;
• From identity verification services: Where 55g.com uses a third-party KYC (Know Your Customer) provider to assist with identity verification, data from that process is shared with 55g.com for account verification purposes.

55g.com uses your personal data for the following purposes:

• Account management: Creating, maintaining, and securing your 55g.com account, including authenticating your identity at login and processing account updates;
• Payment processing: Processing deposits and withdrawals through your chosen payment method (GCash, Maya, BPI, BDO, Metrobank, UnionBank, 7-Eleven Cliqq, USDT TRC20, Coins.ph), verifying payment details, and maintaining transaction records;
• Identity verification and anti-fraud: Verifying your identity for compliance with applicable regulations, detecting and preventing fraud, account abuse, money laundering, and other prohibited activities;
• Regulatory compliance: Meeting our obligations under applicable Philippine gaming regulations and anti-money laundering laws, including reporting obligations to PAGCOR and the Anti-Money Laundering Council (AMLC) where required;
• Customer support: Responding to your inquiries, resolving disputes, processing complaints, and maintaining records of our communications;
• Platform improvement: Analysing aggregate gameplay and usage patterns to improve the 55g.com platform, fix bugs, and develop new features;
• Responsible gaming: Monitoring gameplay patterns to identify potential problem gambling behavior and administering responsible gaming tools such as deposit limits and self-exclusion requests;
• Promotional communications: Sending you information about 55g.com promotions, bonuses, and new features where you have opted in to receive such communications. You may opt out at any time;
• Legal proceedings: Establishing, exercising, or defending legal claims related to 55g.com's services where necessary.

55g.com processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to perform the contract between you and 55g.com — including account operation, payment processing, game delivery, and customer support;
• Legal obligation: Processing required to comply with applicable laws, including KYC requirements, AML obligations, and regulatory reporting to PAGCOR;
• Legitimate interests: Processing necessary for 55g.com's legitimate business interests, such as fraud prevention, platform security, and improving the player experience, where those interests are not overridden by your privacy rights;
• Consent: Processing based on your explicit consent, such as sending marketing communications. Where consent is the legal basis, you may withdraw it at any time by contacting 55g.com support or updating your account notification preferences.

55g.com does not sell or rent your personal data to third parties. We may share your personal data in the following limited circumstances:

• Payment service providers: GCash, Maya, BPI, BDO, Metrobank, UnionBank, 7-Eleven Cliqq, and other payment processors receive the data necessary to process your transactions. Their use of your data is governed by their own privacy policies;
• Game content providers: Licensed game studios and aggregators that supply games on the 55g.com platform receive session and bet data necessary to deliver game outcomes. These providers operate under certified and licensed frameworks;
• Identity verification providers: Third-party KYC services used to verify your identity receive the data you submit for verification purposes only;
• Regulatory and law enforcement authorities: 55g.com will disclose personal data to PAGCOR, the AMLC, law enforcement agencies, or courts where required by law, court order, or regulatory directive;
• Fraud prevention services: Shared data with fraud detection services to identify and prevent fraudulent activity on the 55g.com platform;
• Professional advisors: Legal, accounting, or auditing advisors who require access to data in connection with their professional services, subject to appropriate confidentiality obligations.

55g.com uses cookies and similar technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit 55gcom.vip. We use the following categories of cookies:

• Strictly necessary cookies: Required for the platform to function — including session management (keeping you logged in during a session), load balancing, and security functions. These cannot be disabled without breaking the platform;
• Functional cookies: Remember your preferences and settings to personalize your experience on 55g.com, such as game lobby view preferences and language settings;
• Analytics cookies: Collect aggregate, anonymized data on how players use the 55g.com platform — page views, navigation paths, and feature usage — to help us improve the platform. Individual users are not identified through analytics data;
• Performance cookies: Help identify and diagnose technical issues, measure page load times, and optimize platform performance for various device types and connection speeds.

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the 55g.com platform, including the ability to stay logged in during a session.

55g.com retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

Specific retention periods include:

• Account data: Retained for the duration of your active 55g.com account and for a minimum of five (5) years following account closure, in accordance with applicable regulatory requirements;
• Financial and transaction records: Retained for a minimum of five (5) years from the date of the transaction, in compliance with Philippine anti-money laundering regulations and PAGCOR record-keeping requirements;
• Identity verification documents: Retained for the duration required by applicable KYC and AML regulations, typically five (5) years from submission;
• Customer support communications: Retained for two (2) years from the date of the last interaction, unless the subject matter relates to a dispute or legal proceeding, in which case retention is extended until the matter is fully resolved;
• Marketing preferences and opt-out records: Retained indefinitely to ensure that opt-out requests are honored in perpetuity.

Upon expiry of applicable retention periods, 55g.com will securely delete or anonymize your personal data.

55g.com implements appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• TLS (Transport Layer Security) encryption for all data transmitted between your device and the 55g.com platform;
• Encryption at rest for sensitive data stored on 55g.com servers, including identity documents and financial records;
• Cryptographic hashing of account passwords — passwords are never stored in plain text;
• Multi-factor authentication via SMS OTP for account access and sensitive account changes;
• Access controls that limit 55g.com staff access to personal data on a strictly need-to-know basis;
• Regular security audits and vulnerability assessments of the 55g.com platform infrastructure;
• Incident response procedures to detect, respond to, and notify affected parties of data security incidents in a timely manner.

Subject to applicable law and regulatory constraints, you have the following rights in relation to your personal data held by 55g.com. All requests should be submitted to [email protected] or via the 24/7 live chat. 55g.com will respond to all verified requests within thirty (30) days.

The 55g.com platform is strictly intended for adults aged 21 years and older, in compliance with Philippine gaming regulations. 55g.com does not knowingly collect personal data from any person under the age of 21.

If 55g.com discovers or is notified that a registered account belongs to a person under the age of 21, the account will be immediately suspended, all funds in the account will be processed in accordance with applicable law, and the matter will be reported to PAGCOR. Any personal data associated with an underage account will be handled in accordance with regulatory guidance.

If you believe that a person under the age of 21 has registered an account on 55g.com, please contact our support team immediately at [email protected] or via live chat.

The 55g.com platform integrates with third-party services including payment processors (GCash, Maya, BPI, BDO, Metrobank, UnionBank), game content providers, and identity verification services. When you interact with these third-party integrations, you may be subject to those parties' own privacy policies in addition to this Privacy Policy.

55g.com is not responsible for the privacy practices of third-party services. We encourage you to review the privacy policies of any third-party services you use in connection with your 55g.com account — particularly your chosen payment service provider — to understand how they handle your data.

55g.com does not host third-party advertising networks on the 55g.com platform and does not permit third-party advertisers to collect data about 55g.com players through tracking embedded in the platform.

Some of the third-party service providers that 55g.com works with — including game content providers and platform infrastructure services — may process data in jurisdictions outside the Philippines. Where personal data is transferred outside the Philippines, 55g.com ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under applicable Philippine data protection law.

Safeguards for international transfers may include contractual data processing agreements with third-party processors, or transfers to jurisdictions that provide an adequate level of data protection as recognized by applicable law.

55g.com may update this Privacy Policy from time to time to reflect changes in our data practices, technological developments, or regulatory requirements. When material changes are made, 55g.com will notify registered players by displaying a prominent notice on the 55gcom.vip platform or by sending a notification to your registered mobile number or email address (where provided).

The updated Policy will display the revised "Last Updated" date at the top of this page. Your continued use of the 55g.com platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you may close your account by contacting 55g.com support.

We encourage you to review this Privacy Policy periodically. The most current version is always accessible at 55gcom.vip/privacy-policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 55g.com handles your personal data, please contact us through the following channels:

• Email: [email protected]
• Live Chat: 24/7 via the live chat widget on 55gcom.vip

All privacy-related inquiries will be handled by a designated member of the 55g.com support team. We aim to respond to all data subject requests within 30 days of receipt. For complex requests, we may extend this period by a further 30 days where necessary, in which case we will notify you of the extension and the reason for it.